Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • Every single assistance request you submit to us will be replied to within maximum 60 minutes. If your trouble ticket or email requires additional assistance from a system administrator, we will timely forward it and leave a comment to let you know that your issue is being worked on. If you order our Optional Admin Services package, all of the services included there will be performed at a time that is convenient for you.

  • Top quality support service

  • An Excellent Customer Support Service

  • Our technical support team will be online for you 24–7 if you require assistance while working with our Website Control Panel or with any of the apps that we install on your behalf on the dedicated web hosting server. And if you need assistance handling all the daily admin tasks on your dedicated web hosting server, you can take advantage of the Optional Admin Services package, that includes backup hard disk storage space, OS updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting services, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each dedicated web hosting plan is fitted out with our free–of–cost Website Control Panel, which offers an exhaustive knowledgebase and a collection of how–to video tutorials. Whenever you need assistance while working with the Website Control Panel, just press the Videos or Help buttons located in the upper right corner.