A 99.9% Server Uptime
Our shared web hosting platform is based on a stable, top–notch hardware architecture and a strongly customized Linux distro. That’s why, regardless of what your web site is, or how many website visitors you’ve got, or even if there is a denial–of–service attack, our physical servers will remain up and your websites will remain accessible online.
All shared web hosting plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on topflight hardware components delivered by Juniper. Furthermore, on every single router, we’ve installed a firewall with an advanced algorithm with the intention to filter all suspicious requests.
As a result, in each of our datacenter facilities – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe as well as in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done everything to lessen all potential risks with our cloud hosting plans and regardless of the fact that our company offers first–rate client support, there are instances when the client simply isn’t pleased with what we have to offer. Or he wants to migrate to a more robust hosting solution, such as a VPS server or even a dedicated server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not satisfied, you will receive a refund.
24/7 Technical Support
We have meticulously hand–picked each single member of our 24x7 support department so that we can offer the best customer support service that you can possibly get. Each of our techs has several years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. Besides, they’re available 24x7 – you’ll be able to get in touch with them at any time and they will reply as quickly as possible.
Their average response time is well under 20 minutes, while with many other web hosting vendors you are forced to wait for days. Moreover, we offer you a 1–hour response time guarantee. Irrespective of what happens, your questions will be replied to within an hour.