Discover what phone support entails in the web hosting community.
In case you've ever had a shared web hosting account before or you have dealt with any other online service, you are probably aware from your own experience that for some things it is better to consult with a live person over the phone rather than exchange support tickets or emails. In order to find out more about a particular service before you purchase it or in case something small-scale should be made, for example, it will be much easier and quicker to do it live. If you are able to talk with representatives over the phone, it's also very likely that you're dealing with an actual web hosting supplier, not a reseller. The level of support that you will get on the phone varies between different companies - from common issues to dedicated tech support. Generally most suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech issues are handled through email or tickets.
Phone Support in Shared Web Hosting
All of our shared web hosting packages feature phone support fourteen hours per day even on official holidays, so if you don't have an account yet, you can call and find out more about our solutions or if we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you can contact the telephone number that is nearer to you. In case you are a current customer, we can assist you in a timely manner with any general and billing matters as well as with numerous tech issues in order to save you time and efforts - we are aware of the fact that in some cases it's quicker to talk with a live person and get things done promptly. Of course, some problems simply cannot be managed over the phone, so in such a case you will have to use our ticketing system.