One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any client support ticket that you open or any e-mail that you write is just 60 minutes, even in case you contact us during weekends and official holidays. Regardless of the nature of your query or problem, we will lend a hand momentarily and will provide you with the needed information to resolve any problem with your sites. The real reply time normally doesn’t exceed fifteen to twenty minutes, which means that you can forget about waiting around for hours to get a problem fixed or what’s even worse – waiting one whole day only to receive an answer that more information is required while nothing’s resolved. We’ll give you assistance without any delay since we understand exactly how expensive time can be in the dynamic digital era. The one-hour response time guarantee is valid for any billing or technical enquiry that you might have connected to our shared web hosting plans.