If you’re a site owner, a problem may always surface and it doesn’t necessarily have to be associated with the hosting service. For instance, something could go wrong when you bring an Internet app up to date or some crucial data may be modified or deleted by chance. Irrespective of what the nature of the problem might be, you’ll need to get in touch with the tech support team and request them to retrieve a backup or to assist you in solving the problem that you’re struggling with. How promptly they’ll do it will predetermine the interval of time that your websites will be offline. For some sites like community websites or web stores, a prolonged outage period often equals lost users and cash. Hence, it is of primary importance that you use the services of a company that offers not only a very good help desk support service, but also a prompt one.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max response time for any client support ticket that you open or any e-mail that you write is just 60 minutes, even in case you contact us during weekends and official holidays. Regardless of the nature of your query or problem, we will lend a hand momentarily and will provide you with the needed information to resolve any problem with your sites. The real reply time normally doesn’t exceed fifteen to twenty minutes, which means that you can forget about waiting around for hours to get a problem fixed or what’s even worse – waiting one whole day only to receive an answer that more information is required while nothing’s resolved. We’ll give you assistance without any delay since we understand exactly how expensive time can be in the dynamic digital era. The one-hour response time guarantee is valid for any billing or technical enquiry that you might have connected to our shared web hosting plans.