Live Chat Support
What is Live Chat? What precisely does this specific service entail?
A live chat is a real-time method of communication between a hosting provider's support team and its clients. It's a very efficient method to get some info about the web hosting services or get some problem resolved since you're speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of mistakes any time you exchange data like usernames or domain names, the faster response time since the communication is live and the fact that you don't have to stay on the chat constantly - you can do something else while the agent examines the issue in question. Furthermore, you can join a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone costs that you'll have to pay in case you're calling to another country.
Live Chat Support in Shared Web Hosting
We supply a live chat support service for all shared web hosting plans that we offer and we're able to help you with almost everything live. If you do not have an account with our company yet, we'll give you more information about the packages in order to help you to choose the most suitable plan. In case you are an active client, we can help you with any general or billing issue and with numerous common tech troubles, for example an e-mail address setup in a desktop e-mail client. When you can't call us for some reason or you're in a country where we do not have a local telephone number, our live chat will be the best option to contact us. Needless to say, some situations need additional time to examine and test, so you will have to open a support ticket to our technicians, but nonetheless, we're able to save your time and assist you with lots of issues on the chat.