A ticketing system is the most common means of communication that web hosting providers offer to their customers. It’s most often part of the billing account and is the fastest way to deal with a problem that takes a certain period of time to investigate or that has to be escalated to an admin. Thus, all replies given by either side will be stored in one and the same location in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will need to log in and out of at least two accounts in order to carry out a certain procedure or to get in touch with the company’s technical support team. In case you’d like to manage a handful of domain names and each one is hosted in a separate account, you’ll need to use even more accounts at the same time. Furthermore, it might take a substantial length of time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Shared Web Hosting

In stark contrast with what you may find with many other hosting companies, the trouble ticket system that we are using with our shared web hosting plans is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You will not need to memorize different log-on credentials, as you will be able to manage both your tickets and the web hosting account itself in one single place. So, in case you have a query or stumble upon a predicament, you can touch base with our customer support engineers instantly. Our ticketing system comes with a clever search mechanism. This suggests that even in case you’ve opened a huge number of tickets over the years, you’ll be able to find the one that you want without any difficulty. You can also check knowledge base instructions for resolving commonly experienced issues.