24/7 Customer Support
Find out more about what ‘customer support’ means in the hosting world and about the different support types.
The customer support that you can get from your shared web hosting provider is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical trouble with a current account. Timely and clear info about a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a real web hosting provider not from a reseller. If you purchase a hosting account via a company that does not own its servers and it cannot access them immediately, it is likely that you'll wait for a day or two to receive a reply to any question, so your websites may stay offline for quite some time. In comparison, a provider which offers different ways of communication and has a support crew available any time will assist you to right away and help you minimize or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Web Hosting
We provide you with 24/7 customer, billing and technical support for all of our shared web hosting plans. Even if you aren't our client yet and you have some questions, we will assist you without delay and provide you with the needed information, to give you a choice to make the very best decision when you get a new website hosting account. We're available twenty-four seven, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have several telephone numbers all over the world, so you will be able to call the one that is closer to you. The max response time for the email messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget about waiting for several days to receive support for some task or issue, regardless of its difficulty.